Last Updated: June 2026
Welcome to Shivashri Clay Arts. By accessing or using our website, shivashriclayarts.in, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.
1. Acceptance of Terms
By accessing this website, browsing our products, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, along with our Privacy Policy, Shipping Policy, and Refund & Returns Policy.
If you do not agree with any part of these terms, please do not use our website.
2. About Our Products
Shivashri Clay Arts specializes in handcrafted clay Ganesh idols and related decorative products.
As our products are handmade:
- Slight variations in color, size, design, texture, and finish may occur.
- Product images are for illustrative purposes and may vary slightly from the actual product.
- Such variations are natural characteristics of handcrafted items and shall not be considered defects.
3. Pricing & Payments
- All prices displayed on the website are in Indian Rupees (INR).
- Prices are subject to change without prior notice.
- Payment must be completed before order processing and dispatch.
- We reserve the right to refuse or cancel any order if payment is not successfully received.
- Cash on Delivery (COD) (where available)
- All payments must be completed successfully before order processing, except for orders placed using the Cash on Delivery option.
Cash on Delivery (COD)
- Cash on Delivery (COD) is available for selected locations and products only.
- Shivashri Clay Arts reserves the right to enable or disable COD for any order based on delivery location, order value, product type, or courier service availability.
- Customers opting for COD must ensure that the payment is made in full at the time of delivery.
- Refusal to accept a COD order without a valid reason may result in restrictions on future COD purchases.
- Additional COD charges, if applicable, will be displayed during checkout.
- Customized or special-order products may require full advance payment and may not be eligible for COD.
4. Order Confirmation
After placing an order, you will receive an order confirmation via email, SMS, or WhatsApp (where applicable).
Order confirmation does not guarantee acceptance of the order. We reserve the right to cancel any order due to:
- Product unavailability
- Pricing errors
- Suspected fraudulent activity
- Incorrect customer information
In such cases, any payment received will be refunded.
5. Shipping & Delivery
- Delivery timelines are estimates and may vary depending on location, courier service, weather conditions, or unforeseen circumstances.
- We are not responsible for delays caused by third-party courier partners.
- Customers must provide accurate shipping information. We are not liable for failed deliveries due to incorrect addresses or contact details.
6. Product Damage During Transit
We take utmost care in packaging our idols.
If a product is received damaged:
- Customers must notify us within 24 hours of delivery.
- Clear photographs and an unboxing video may be required.
- Claims submitted after the specified period may not be accepted.
Resolution will be provided according to our Refund & Returns Policy.
7. Cancellation Policy
- Orders may be cancelled before dispatch.
- Once an order has been shipped, cancellation requests cannot be accepted.
- Refunds for approved cancellations will be processed according to our Refund Policy.
8. Intellectual Property
All content on this website, including but not limited to:
- Logos
- Images
- Product photographs
- Graphics
- Text
- Website design
is the property of Shivashri Clay Arts and is protected under applicable intellectual property laws.
Unauthorized use, reproduction, or distribution is strictly prohibited.
9. User Conduct
While using our website, you agree not to:
- Provide false or misleading information.
- Attempt unauthorized access to our systems.
- Use the website for unlawful purposes.
- Interfere with website functionality or security.
We reserve the right to restrict or terminate access for users violating these terms.
10. Limitation of Liability
To the fullest extent permitted by law, Shivashri Clay Arts shall not be liable for:
- Indirect or consequential damages.
- Loss of profits, business, or data.
- Delays caused by courier services or circumstances beyond our control.
- Minor variations in handmade products.
Our total liability shall not exceed the amount paid for the product purchased.
11. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
12. Force Majeure
We shall not be held responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including:
- Natural disasters
- Floods
- Fire
- Pandemic-related disruptions
- Government restrictions
- Transportation or courier interruptions
13. Changes to Terms
We reserve the right to modify these Terms & Conditions at any time without prior notice.
Updated terms will be posted on this page, and continued use of the website constitutes acceptance of those changes.
14. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts in Bengaluru, Karnataka, India.
15. Contact Information
Shivashri Clay Arts
Website: shivashriclayarts.in
Email: shivashriclayarts@gmail.com
For any questions regarding these Terms & Conditions, please contact us through the details provided above.